Privacy Policy

Last updated: July 2025

1. Data Controller Information

This Privacy Policy describes how Dimore Gentili di Francesco Gentili ("we", "us", or "our") processes personal data collected through our website www.dimoregentili.it.

Data Controller: Dimore Gentili di Francesco Gentili VAT Number: 04278960234 Address: Vicolo San Matteo n.2, 37121, Verona, Italy

Email: info@dimoregentili.it

Website: www.dimoregentili.it

Data Protection Officer Contact: info@dimoregentili.it

2. Personal Data We Collect

We collect and process the following categories of personal data:

Identity Data: Name, surname, date of birth, nationality, identification documents

Contact Data: Email address, telephone numbers, postal address

Financial Data: Income information, employment details, creditworthiness assessments, bank account details

Property Data: Property preferences, viewing history, purchase intentions

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, device information

Usage Data: Information about how you use our website, products and services

Marketing Data: Your preferences in receiving marketing from us and your communication preferences

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent (Art. 6(1)(a) GDPR): For marketing communications, cookies, and certain data collection through contact forms

Contract (Art. 6(1)(b) GDPR): To provide real estate services and process property transactions

Legal Obligation (Art. 6(1)(c) GDPR): To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements

Legitimate Interests (Art. 6(1)(f) GDPR): For business operations, security, and fraud prevention

4. Purposes of Processing

We use your personal data for:

Providing luxury real estate services and property viewings
Processing property purchase and rental transactions
Complying with legal obligations including AML/KYC requirements
Marketing our properties and services (with your consent)
Website analytics and improvement
Security and fraud prevention
Managing our business operations

5. Cookies and Tracking Technologies

Our website uses the following technologies:

Google Analytics: We use Google Analytics to analyze website usage. This service collects IP addresses and browsing behavior data. We have implemented IP anonymization and signed Google's Data Processing Amendment.

Google Fonts: We use Google Fonts for website typography. To ensure compliance, we self-host these fonts locally to prevent data transfer to Google servers.

Google Ads: For advertising and remarketing purposes. We only activate this service after obtaining your explicit consent through our cookie banner.

Facebook Pixel: Used for conversion tracking and remarketing on Facebook platforms. This pixel is only activated after you provide explicit consent.

OpenStreetMap: We use OpenStreetMap for displaying property locations. This service processes IP addresses when loading map tiles.

You can manage your cookie preferences at any time through our cookie settings panel or by contacting us.

6. Data Sharing and Recipients

We may share your personal data with:

Property owners and developers
Financial institutions and mortgage brokers (with your consent)
Legal advisors and notaries for transaction processing
Government authorities as required by law
Service providers acting as data processors
Professional consultants and auditors

All third parties are required to maintain appropriate security measures and process data only according to our instructions.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area, including:

Switzerland: Recognized by the EU as providing adequate data protection

Other countries: We ensure appropriate safeguards through Standard Contractual Clauses or other approved mechanisms

For transfers to the United States (for Google and Facebook services), we rely on the EU-US Data Privacy Framework and implement additional safeguards.

8. Data Retention

We retain personal data for:

Client transaction records: 10 years after transaction completion (legal requirement)
AML/KYC documentation: 5 years after end of business relationship
Property viewing requests: 2 years unless you become a client
Marketing data: Until you withdraw consent or request deletion
Website analytics: 14 months
Financial records: 7-10 years as required by law

9. Your Rights

Under GDPR, you have the right to:

Access your personal data and receive a copy
Rectify inaccurate or incomplete data
Erase your data ("right to be forgotten") in certain circumstances
Restrict processing of your data
Object to processing based on legitimate interests
Data portability to receive your data in a structured format
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the supervisory authority

To exercise these rights, contact us at info@dimoregentili.it. We will respond within one month.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Staff training on data protection
Incident response procedures

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Supervisory Authorities

You have the right to lodge a complaint with:

Italy: Garante per la protezione dei dati personali (www.garanteprivacy.it)

Germany: Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (www.bfdi.bund.de)

Austria: Datenschutzbehörde (www.dsb.gv.at)

Switzerland: EDÖB/FDPIC (www.edoeb.admin.ch)

13. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates the most recent revision. We will notify you of material changes through our website or by email.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact:

Dimore Gentili di Francesco Gentili Attn: Privacy Office Vicolo San Matteo n.2, 37121, Verona, Italy Email: info@dimoregentili.it